Terms & Conditions

Turbocharger Solutions Ltd – Trading as Turbo Solutions  (“the Company”)

Terms and Conditions of Sale

 

 

1. Payment:

All goods shall be paid for upon or prior to dispatch unless credit has been agreed in advance.

Cash Sales are due for payment from invoice date.

Account Payments are due strictly 30 days from the date of the invoice.

 

2. Retention of Title:

Goods are at the risk of the customer as soon as they are delivered by the Company to the customer.

Goods shall remain the sole and absolute property of the Company as legal and equitable owner until such time as the customer has paid the Company the full price thereof (returned the old unit) together with the full price of any other goods the subject of any other contract with the Company and together with interest that may be due to the Company under this contract or any other, and until payment in full as aforesaid has been made the customer acknowledges that he is in possession of the goods solely as bailee for the Company.

 

The customer’s right to possession shall cease if he, not being a Company, commits an available act of bankruptcy or if he, being a Company, does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for winding up. The Company may for the purpose of recovery of the goods enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess the same.

 

The customer shall be at liberty to agree to sell on the goods or any product produced from or with the goods subject to the express condition that such an agreement to sell shall take place as agents (save that the customer shall not hold himself out as such) and bailees for the Company, whether the customer sells on his own account or not and that the entire proceeds thereof are held in trust for the Company and are not mingled with other monies or paid into any overdrawn bank account and shall be at all times identifiable as the Company’s monies.

 

3. Delivery Time:

The Company will endeavor to supply goods within any time period notified to the customer. However, time shall not be of the essence and the Company will not be liable for delays.

 

4. Exchange Product:

Exchange units must be returned complete within 7 days of the date of the invoice.

A surcharge of £200+VAT will be applied if the old turbocharger is not returned or if the turbocharger is returned incomplete.

Surcharges will be applied if the unit does not meet our acceptable exchange product condition.  (Inferior copies will not be accepted as the exchange unit).

 

5. Warranty:

Turbo Solutions (“Us, We”) offer a Warranty, to the original purchaser (“You, Your”), for the repair or replacement of Turbo Solutions Turbocharger (“Turbocharger”) for a period of 24 months from the date of purchase, unless otherwise stated.(A repair will always be made to your turbo unless in extreme circumstances where your turbo is beyond repair, a replacement unit will be given.) 

 

Turbo Solutions advise You not to purchase or install any other turbocharger to Your vehicle prior to inspection of the supplied turbocharger.

 

A refund would not be applicable if it is found that after inspection the turbocharger has failed due to no fault of Turbo Solutions i.e. oil starvation/contamination, (but not limited to), or if no fault is found with the turbocharger after testing.

 

6. Procedure for Returning a Turbocharger:

You must allow the turbocharger to be inspected by Turbo Solutions prior to agreeing any course of action.

 

Upon receipt of the Turbocharger, we will perform diagnostic tests on the Turbocharger to confirm the reason for failure and will provide the written report of the diagnostic tests to You. 

 

If the diagnostic tests reveal that the Turbocharger was incorrectly manufactured we will replace the Turbocharger and provide You with the replacement at our cost, including the postage cost.

 

If the diagnostic tests reveal that the Turbocharger was fitted in breach of any clause of this Warranty, then the Warranty becomes void and You have the option to pay for the Turbocharger to be replaced, repaired or returned to them in faulty condition.  We can provide written quotations of the estimated costs of both repair and replacement of the Turbocharger, including postage costs.

 

If You opt to purchase a replacement Turbocharger under Clause 5 above, then this Warranty will only apply to the replacement Turbocharger if the reason for the previous failure to the vehicle where the Turbocharger is being installed has been eradicated before fitting the replacement Turbocharger- Please refer to the Turbocharger trouble guide, the diagnostic tests report and feel free to contact Us by telephone should you require assistance.

 

7. Procedure for Returning an Unwanted Turbocharger:

If, in the event of wrong fault diagnosis, the turbocharger is no longer required, the turbocharger must be returned to us, within 30 days of purchase and in merchantable condition.  A 15% handling/admin charge will be applied.

 

If you are sent the wrong turbocharger owing to an error by Turbo Solutions, we will refund your payment or send a replacement turbocharger out as quickly as possible, subject the return of the incorrect turbocharger and a difference in price.

 

8. Details required:

Proof and date of the original purchase and purchaser will be required by Us before any Warranty claim will be contemplated.

 

Proof may be required of proper maintenance of manufacture’s routine service levels and intervals, with particular regard to oil and filter changes. Failure to comply with manufacture’s service requirements will invalidate this Warranty.

 

No Warranty claim can be processed until the Turbocharger, together with the old unit, has been returned to Us complete and at your own cost.

 

9. Exclusions of Liability:

Any attempt to dismantle or repair the unit will invalidate the Warranty.  Any use of silicone sealant or similar will invalidate the Warranty.

 

No Warranty is offered for any Turbocharger used for competition purposes, or in any case where manufacture’s standard boost pressures or fuel settings have been changed or any device is used to modify them, ie: this includes (but is not limited to) the use of uprated actuators, bleed valves or aftermarket engine management chips.

 

The Warranty does not cover the cost of any labour or materials required to remove or re – install the Turbocharger, or any other ancillary costs other than those directly attributable to the repair or replacement of the Turbocharger itself. All other liabilities such as (but not limited to) indirect or consequential loss (including loss of profit) are expressly excluded.

 

The Warranty only covers the Turbocharger for faulty workmanship or components and does not extend to Turbochargers damaged due to misuse in fitting or operation. Therefore, it is vital that the Turbocharger is fitted correctly. We advise that You follow all vehicle manufacture’s instructions as well as the Turbo Solutions Installation Instructions.  Removing and refitting a Turbocharger should not be attempted by anyone without the necessary experience or expertise to do so.  Reasons for the Turbochargers failing include (but are not limited to) incorrect fitting, poor engine condition or maintenance, insufficient or incorrect air or oil filtration and could all lead to a claim being rejected.

 

10. Arbitration:

An independent engineers report may be recommended in the event of a claim remaining unresolved. If We have any disagreement about the Warranty which We are unable to resolve We will both abide by the decision of an agreed arbitrator or, if We are unable to agree on an arbitrator, one will be appointed by the Law Society.

 

The Warranty is in addition to, and does not detract from the contractual rights that You have under statute and common law.

 

 

11. Website

Turbo Solutions own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.


While we will use reasonable endeavours to verify the accuracy of any information we place on the Turbo Solutions website, we make no warranties, whether express or implied in relation to its accuracy.


We make no warranty that the Turbo Solutions website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.


We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Turbo Solutions website.

 

12. Voice recording

Turbo Solutions may record phone calls incoming and outgoing, these may be monitored for quality and training purposes.

 

13. COPYRIGHT LICENCE/ TRADEMARKS

13.1 All Website content is protected by copyright of Turbo Solutions or other owner.

13.2 Subject to this clause 1 and the other obligations upon you contained in these Terms, Turbo Solutions grants and you accept a non-exclusive, non-transferable licence to access and use the Website for the purpose of your own personal use and/ or your own internal business purposes.

13.3 You agree to fully indemnify and to hold Turbo Solutions indemnified from and against any claim brought by a third party resulting from your use of the Website and in respect of all losses, costs, actions, claims, expenses or liabilities whatsoever suffered or incurred directly by Turbo Solutions in consequence of any breach or non-observance of these Terms.

13.4 By uploading, emailing, posting, publishing or otherwise transmitting content to the Website or submitting any content to Turbo Solutions, you automatically grant (or warrant that the owner of such rights has expressly granted) Turbo Solutions a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, transmit and distribute such content in any form, medium, or technology now known or later developed. In addition, you warrant that all so-called moral rights in the content have been waived.

13.5 The trademarks, logos, and service marks ("Marks") displayed on this Website are the property of Turbo Solutions or other third parties. You are not permitted to use the Marks without the prior written consent of Turbo Solutions or such third party which may own the Marks.

13.6 Turbo Solutions reserves the right to revoke your license to use this Website at any time, and any such use shall be discontinued immediately upon written notice from Turbo solutions

 

14. RESTRICTIONS UPON COPYING

14.1 You may copy Website content to a local hard disk and print extracts of Website content for your own personal use and/ or your own internal business purposes (as appropriate).

14.2 The supply of any copy of Website content to a third party is not permitted and you agree that you will not supply any Website content to any third party.

14.3 Copying of Website content is permitted only in accordance with these Terms. You may not otherwise copy, reproduce, distribute, edit or amend Website content or otherwise incorporate Website content into any other publication or work in any form of media. Any request to copy Website content outside the scope of the licence granted in these Terms should be emailed to enquires@turbo-solutions.co.uk Turbo Solutions reserves its right to refuse to grant any such request.

 

THIS WARRANTY IS NOT TRANSFERABLE

 

This Warranty does not cover the cost of any labour.